According to Chase, the online banking issue is now resolved after a bug led to duplicate transactions and fees
from: KEN SWEET AP business journalist
Posted:
Updated:
NEW YORK (AP) – Customers of Chase’s online banking services saw duplicate transactions, fees and payments on their accounts on Friday, a bug that wasn’t fixed until late in the day.
Numerous Chase customers had posted on social media that their rent or bill payments were being debited twice from their accounts and reported wait times where customer service was more than an hour. The New York-based bank is one of the largest financial institutions in the country with millions of online customers.
Transactions with Chase customers via cell, the bank’s peer-to-peer payment service, were also affected.
Chase said late Friday that the bank had “resolved the underlying issue” and is in the process of issuing refunds or reversing transactions for customers.
Although online banking services are usually reliable, they sometimes fail spectacularly or experience temporary outages that scare away their customers. Banks typically fix an error in their services within a few hours, and no customer is liable for any errors in their accounts that occur when they occur.
