Department of Transportation launches online dashboard to help travelers with flight delays and cancellations

In response to the massive number of flight cancellations and delays, the Department of Transportation announced a new online dashboard for travelers on Thursday.

That Associated Press reported that the dashboard would allow travelers to compare refunds and compensation offered by airlines for flight delays or cancellations. That online dashboard will provide users with information on which domestic airlines offer the best options to ensure a smoother travel experience.

“Throughout 2022, Americans have experienced an unacceptable level of flight delays and cancellations,” one said Thursday press release issued by the Ministry of Transport.

An estimated 150,000 flights have been canceled so far this year, according to FlightAware reporting system. In addition, around 21% of all scheduled flights were delayed this year.

“The dashboard provides air travelers with a one-stop shop for information about the services and amenities they should be receiving from airlines when they experience delays or cancellations caused by something under the airline’s control, such as a mechanical or personnel issue,” wrote the DOT.

The new tool aims to give users more control over their travel experience and a transparent way to check airline policies. It shows the various major airlines and their “obligations for manageable cancellations”. The dashboard shows which airlines offer free rebooking options on the same or different airlines, a meal if a cancellation results in a significant delay, and hotel accommodation for canceled flights.

The dashboard is designed to protect customers from disruptions due to staff shortages and mechanical issues. It does not include airline guidelines regarding weather disruptions or other uncontrollable events.

The Ministry of Transport expressed hope that the new dashboard will encourage domestic airlines to compete and provide travelers with superior service.

Transport Secretary Pete Buttigieg put pressure on airlines to improve customer service and offer adequate solutions to the mass cancellations and delays that plague travelers’ plans.

“Passengers deserve transparency and clarity about what to expect from an airline when there is a cancellation or disruption,” Buttigieg said. “This dashboard gathers that information in one place so travelers can easily understand their rights, compare airline practices and make informed decisions. The ministry will continue to support passengers and hold airlines accountable for meeting their customer obligations.”

The DOT stated, “Secretary Buttigieg wrote a letter to the airline CEOs informing them that the DOT would release the dashboard before Labor Day and urging the airlines to improve their customer service plans ahead of the release.” As a result, all but one of the top ten US airlines have significantly changed their plans to improve passenger services when their flights are canceled or delayed due to an issue with the airline.” Department of Transportation launches online dashboard to help travelers with flight delays and cancellations

Laura Coffey

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