Kakao Co-CEO resigns to apologize for massive outage • The Register

One of the CEOs of South Korean super app Kakao has resigned after the data center fire that destroyed it and other web giants.

Kakao operates messaging, ridesharing, e-commerce, and many other services in South Korea. Most were unavailable for much of the weekend after a fire at a third-party data center hosting its infrastructure necessitated a shutdown.

The disruption to day-to-day activities in South Korea was so severe that senior government officials berated Kakao, the data center operator SK C&C, and Naver, another major online service affected by the blaze.

The registryA request for comment to SK C&C went unanswered and if the company or its parent company, SK Group, has made a public statement about the fire, we cannot locate it.

Cocoa issued a statement [PDF] to the Seoul Stock Exchange, revealing that co-CEO Whon Namkoong has resigned his position, leaving only Eut-aek Hong at the helm.

Local media reports that Whon’s resignation was an act of regret for the failure and that he apologized for his failure.

Hong also apologized in a post that referenced compensation requests.

The registryA request for comment to SK C&C went unanswered and if the company or its parent company, SK Group, has made a public statement about the fire, we cannot locate it. So this might not be a moment for big tech to be fully remorseful about its mistakes.

The incident has also prompted the South Korean government to convene an interagency task force to address cybersecurity and resilience. Some of the authorities involved have said they will hold hearings to investigate the outage.

This national-level response is an eloquent statement of how much the fire and subsequent outages have impacted daily life in South Korea, and the resulting shock and concern at how such an incident could be so disruptive.

Cocoa has come under particular criticism because its infrastructure was unhelpfully concentrated in the combustible facility.

And now the incident has prompted a response from a CEO The registry I can’t remember anything comparable elsewhere. The OVH Strasbourg fire, for example, destroyed customer data and took many companies offline for weeks without derailing an executive’s career. ®

https://www.theregister.com/2022/10/19/kakao_ceo_resigns_datacenter_fire/ Kakao Co-CEO resigns to apologize for massive outage • The Register

Rick Schindler

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