McDonald’s worker berates woman for ordering large sausages, viewers split

Viewers’ opinions were divided over a viral TikTok video in which a McDonald’s employee cursed after a woman placed a large order of fries at the drive-thru.

The video, first posted by TikTok user @hails.mae in late 2020, was recently reposted on her account. It was first viewed almost 8 million times, and the second post received more than 1 million views.

TikToker @hails.mae asked for a large order of fries after showing an already expensive order in her video, to which the clerk asked if she was aware they were closing soon before he vowed. The TikToker later revealed the video was shot as a joke, and she asked the clerk to say something rude to her.

car restaurant
A McDonald’s employee is seen here handing an order to a customer at the drive-thru. Viewers of a viral video weighed an interaction between a drive-thru employee and a customer.

While the video was filmed as a hoax, burnout among hospitality workers is common.

“Burnout behaviors most commonly manifest themselves as irritability, mood swings, and cynicism,” says one article forbes said. “It can also show up as depression, lethargy, and lack of motivation.”

Managers who recognize burnout are encouraged to take action to ensure they are helping their employees.

One tip from the publication was to support your employee when there is a conflict with a customer.

In her video, @hails.mae showed a screen showing an order before asking to add a large skillet.

“You know we’re closing in about 10 minutes, you damn bitch,” the clerk said over the drive-thru speaker after pausing for a moment. “Come on.”

Just before the video ends, @hails.mae is heard laughing.

Some viewers wrote that they could sympathize with the employee.

“I really feel his pain,” wrote one TikTok user.

“Bro said what everyone was thinking,” commented another viewer.

“ANYONE going anywhere before the last 15 minutes of the lockdown is wrong to me lol,” wrote one viewer.

However, some criticized the employee for his reaction.

“Should never speak to a person like that,” commented one viewer. “Kindness always.”

“He needs to be fired, that’s his job,” wrote another viewer.

“I really hope he was one of her friends joking around with her and if not he deserves to be fired,” said one TikTok user. “Sometimes that happens and the customer comes first.”

Some viewers noted that the interaction wasn’t quite what it seemed, which was revealed in a video @hails.mae posted shortly after the viral clip was first shared.

In the follow-up video, @hails.mae told the employee they were filming a TikTok video and asked if he was willing to call her an “annoying bitch” after she ordered a large frying pan.

After they successfully shot the video, @hails.mae thanked the employee for participating.

news week reached out to @hails.mae for comment.

Others have shared their drive-thru experiences in viral posts.

One employee was praised for his “impeccable” customer service, while another viral video showed a dispute a McDonald’s drive-thru employee had with a customer.

A video shared on TikTok showed the moment a drive-thru employee threw a drink at a customer. McDonald’s worker berates woman for ordering large sausages, viewers split

Rick Schindler

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