PHILADELPHIA– Whether you’re definitely returning that gift or still hesitating, this report will help shoppers understand emerging return policy trends and simplify the whole process.
The National Retail Association Returns have reportedly nearly doubled during the pandemic, with $218 billion worth of online purchases being returned, and the returns rate is estimated to remain in this elevated range.
“We’re seeing this year that return policies have become a little less generous than in previous years.” Samantha Gordon, deals editor at Consumer Reports, said.
Updated policies include shortening the return window, charging restocking fees, or telling buyers to pay for shipping.
Retailers like Anthropologie ($5.95) and LL Bean ($6.50) aPostage will be charged again for most returns.
A tip to avoid most of these fees is to not mail it! Return the item to the store.
“If you bought online and are returning to the store, have as much information ready as possible. Returning this item gives you the best chance of making customer service easier to deal with,” Gordon said.
But on the plus side, the process of returning items purchased online has become a lot easier.
For gifts purchased from Amazon, initiating an online return will trigger many options such as:
For Walmart.com, start returns on their website and you can schedule pickup, take it to a physical Walmart store, or drop it off at a FedEx store.
And the most important thing to remember.
“If you’re thinking of giving something back, it’s really important to keep your schedule in mind and try to get it done in January if possible,” Gordon said.
A week or 10 days can mean the difference between trading something for something you really want and being stuck on something you don’t want.
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https://abc7.com/returning-christmas-gift-holiday-gifts-return-policies-paying/12616374/ Return Christmas present? Here’s what you should know about updated store policies and paying return shipping fees