Social Security offices are reopening this week. This way you shorten your waiting time

VALERIE MACON | AFP | Getty Images

Social Security recipients will soon have another opportunity to receive support from the government agency as local offices are expected to reopen this week.

Beginning Thursday, April 7, the Social Security Administration will restore in-person services, including for those who do not have appointments, Acting Social Security Commissioner Kilolo Kijakazi announced Monday.

The reopening marks an important milestone for the government agency, which had largely closed in-person services following the outbreak of the Covid-19 pandemic two years ago.

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During this time, the social security administration focused primarily on online and telephone services. However, many beneficiaries have complained of long waits on the agency’s 800 number. In addition, government inspections have highlighted the fact that the agency lacks formal processes for handling mail, which has led to delays in some applications and services.

According to Kijakazi, when the offices reopen, people should first report online or by phone.

“To avoid waiting, I strongly encourage people who can to use our online services at to call us and make appointments in advance, rather than come in without an appointment,” Kijakazi said. “Phone appointments can save you a trip to a busy office.”

If you show up at a social security office without an appointment, there may be delays or longer waiting times.

According to Kijakazi, the offices are busiest in the morning, at the beginning of the week and at the beginning of the month. “People might want to schedule a visit at other times,” she said.

If you visit a Social Security office, you are expected to comply with mask and physical distancing requirements. The agency is also asking visitors to monitor their health for Covid-19 symptoms.

Go online first

The Social Security Administration emphasizes that people seeking help or more information should first try the agency’s website before calling or visiting the office in person.

The Services are available online at By creating a My Social Security account, users can access personalized services that allow them to request a replacement Social Security card or SSA 1099 tax form, initiate or change direct deposits, or print or download a benefit confirmation letter.

when to call

If you choose to use the agency’s 800 number instead, delays may still occur due to the ongoing migration to a more modern phone system.

However, there are times when you are more fortunate to pull through, e.g. B. before 10:00 a.m., after 4:00 p.m. or later in the week. Wait times also tend to be shorter later in the month. Social Security offices are reopening this week. This way you shorten your waiting time

Gary B. Graves

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