Some Southwest Airlines customers request a refund for canceled flights

Tristan Patterson and his family rented a car and drove from Colorado to Austin and they are hoping to recover the extra expense.

AUSTIN, Texas – Around 16,000 flights have been canceled Southwest Airlines since last wednesday. Now some customers are asking for a refund.

“It depends on who takes responsibility and hope they take responsibility today,” said Tristan Patterson, who lives in Marble Falls.

Patterson is back in central Texas after he and his family traveled to Colorado for a vacation.

“Had a great ski trip and it was a mess,” Patterson said.

They did not take a plane to return home from Denver as they originally planned.

“Get back on the plane, right? Canceled, all flights to Austin canceled,” he said.

Patterson was told it would be several days before they could catch another flight home, so they rented a car in Colorado.

“13 hours wasn’t too exciting. We stopped maybe four times but made it here,” he said.

Now he hopes his family will receive compensation from Southwest.

“They should at least close the gap for the rental car, maybe also for the hotel.”

Southwest advises customers to keep their receipts for things like rental cars, hotels, and meals. The airline said customers can submit those receipts for review Travel Disruptions section of its website.

Patterson said his family kept all the receipts. In addition to the refund, Patterson and his family, like many others, are hoping to find their luggage.

“I’m still trying to locate the bag, I don’t know if they’re at that airport or in Denver, but I’m hoping to find out today,” Patterson said.

KVUE on social media: Facebook | Twitter | Instagram | youtube Some Southwest Airlines customers request a refund for canceled flights

Laura Coffey

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