Southwest Airlines apologizes for holiday spate of canceled flights and gives customers 25,000 frequent flyer points

Dallas, Texas– Southwest Airlines is trying to give travelers hit by the spate of canceled flights over the holidays a better feel for the airline by giving them 25,000 frequent flyer points.

The airline says the points are worth more than $300 on flights.

Southwest included the offer in a letter — another apology for the meltdown — from CEO Bob Jordan.

The video above is from a previous report.

“I know no amount of apology can undo your experience,” Jordan wrote. He added the airline was acting “with great urgency” to process refunds, return lost bags and process requests for reimbursement of expenses incurred by stranded travelers.

Dallas-based Southwest canceled more than 15,000 flights between Dec. 22 and 30, according to tracking service FlightAware. The flight disruptions began with a winter storm sweeping across the country. While other airlines recovered after a few days, Southwest continued to struggle with crews and planes stranded far from their scheduled location.

Southwest said people who booked flights Dec. 24 through Jan. 2 that were canceled or “significantly” delayed received 25,000 points. It was not disclosed how many passengers were booked on those flights.

SEE ALSO:

Southwest CEO: “Just can’t apologize enough” for disastrous week of flight cancellations

Pundits discuss whether Southwest Airlines can win back customers’ trust after holiday nightmare

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https://abc7.com/southwest-airlines-meltdown-flight-delays-rapid-rewards-reward-points/12648372/ Southwest Airlines apologizes for holiday spate of canceled flights and gives customers 25,000 frequent flyer points

Laura Coffey

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