“That’s how it all started, lost luggage and lies, flight cancellations, our cries of frustration,” Blaine Moore wrote after her family’s Southwest flights were canceled.
DALLAS – Southwest Airlines operations returned close to normal on Friday. But the tide of complaints and demands for refunds still grew as fast as the mountains of luggage at airports across the country.
So stranded Southwest passenger Blaine Moore thought the situation deserved her own Christmas poem.
“It’s called the Christmas in the Southwest that didn’t exist,” she said of her home in Mandeville, Louisiana.
Moore sent the poem to WFAA, along with details of her family’s canceled Christmas vacation, which was due to take them from New Orleans to Big Fork, Montana, and Yellowstone National Park during Christmas week.
Southwest, which canceled more than 15,000 flights last week to recover from a weather-related schedule collapse, canceled the Moore family’s flights Dec. 22 and sent their luggage ahead without them.
“When they heard in their puzzled ears, ‘We’re turning,’ said the pilot. ,No fear! We’re bringing you back here for Christmas, you don’t need to worry scared,'” Moore wrote in a Christmas poem with emojis. “That’s how it all started, lost luggage and lies, canceled flights, our frustrated screams.”
“Well, I pretty much gave up,” Moore said when asked about the four bags missing since that first canceled flight. “I didn’t really think we’d ever see our stuff again.”
“This has impacted so many people and so many customers over the holiday season,” Southwest’s CEO said in a Friday morning interview with ABC’s Good Morning America. “It has impacted our staff and I am very sorry for that. You just can’t apologize enough because we love our customers, we love our employees and have really impacted their plans.”
The good news for people like Moore is that after eight days, their luggage showed up at their doorstep in Mandeville on Friday and was FedEx delivered.
Next she says she will go through them Southwest online process set up to recoup the estimated $9,000 invested over the Christmas holidays.
In addition to flying three family members, Moore says they had rented cabins in two different locations.
“Yeah, I’m not sure how long it’ll be before we try that again,” she said of booking with Southwest in the future.
As for her Christmas poem, it ends on a note of thanksgiving…sort of.
“Even so, we’re together, my family and I, back with our pets and our Charlie Brown tree; and with the true meaning of Christmas for free. Merry Christmas to everyone! We wish you the best! Merry Christmas to all except for Southwest!!!”
https://www.kvue.com/article/features/southwest-stranded-passenger-pens-christmas-poem-over-cancellations/287-8e00e50e-742f-4672-8034-5e560e52fb77 Southwest Airlines: Stranded passenger writes Christmas poem