This woman’s rental car had no headlights
This woman’s rental car had no headlights on the first leg of her journey. She complained to the car rental company and even received a response.
When you rent just about anything, you hope that the people you rent from do their due diligence to make sure everything about the rental is up to code. Whether you’re staying at an Airbnb or, more likely, renting a car while you’re out of town, it’s usually up to the company to make sure the thing you’re renting is in working condition. The last thing you want is for something to go wrong on your watch.
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Unfortunately, that’s what Sarah Kuntz (@mamagotsleeve) had to deal with it. Through no fault of her own, the rental car she borrowed for the journey home had no working headlights as she traveled a dangerous route in precarious conditions. Here’s what happened and what she ultimately did about it.
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This woman had to drive her rental car without headlights on the first leg of her trip.
In her first TikTok posted in early November 2023, Sarah offered a PSA to anyone looking to rent a car in the future. When she needed to rent a car, she already trusted Enterprise Mobility, the rental company that owned the facility she visited.
Sarah was preparing for a seven-hour drive from New Mexico to Colorado after her flight was delayed. When she first hit the streets she was fine, but from then on things got darker, literally.
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As night fell, Sarah literally drove in darkness and couldn’t see anything in front of her. Like any driver, she turned on the headlights and found that no matter what she tried, they didn’t work.
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“[I’m] “I’m in the middle of nowhere and I can’t get the lights to work in this vehicle,” Sarah explains in her video. She eventually resorted to using the fog lights, but had to drive for a while before stopping for gas.
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When she finally stopped to see what the problem might be, another customer checked it out for her. As it turns out, they discovered that the headlights in Sarah’s rental property weren’t even installed. Apparently the wiring that was supposed to connect their lights wasn’t connected.
Luckily, the good Samaritan was able to find the connection and get her headlights working in time, allowing her to negotiate a dangerous stretch of road. Shortly after returning the vehicle, she complained to the company and requested a refund.
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Most people in the comments were sympathetic to Sarah’s plight and agreed that Enterprise Mobility should have ensured that the vehicle’s basic functions were working properly.
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When reached for comment, an Enterprise Mobility representative provided a public response.
The company said: “We take all of our customers’ concerns seriously and investigate them thoroughly. We have taken a close look at the situation and apologize for the hardship this has caused Ms. Kuntz. Customer satisfaction is our top priority. If a customer contacts us with concerns, we will do our best to properly investigate the issue and resolve it as quickly as possible.”
Hopefully your next rental won’t lack the basic amenities.