An employee’s manager learned the hard way that the company’s truck driver navigation system wasn’t working well, as detailed in a Reddit post shared on the Malicious Compliance forum.
Reddit user u/codeegan explained in his post, which received more than 11,000 votes, that a new manager insisted employees use a routing and tracking system that often sent them taking the “worst route of all possible.” Routes”, otherwise the drivers would be written to.
After the colleague from u/codeegan got in touch, the Redditor used the system to do a dropoff. But a familiar ride turned into a 125-minute ride and a new policy at work. Commentators gave their opinions on the situation and the manager.
Julie Gurner, executive performance coach, told the Society for Human Resource Management that executives should admit their mistakes, otherwise it can have a negative impact on their employees.
One of the points illustrated in the article was that leaders should be aware of different viewpoints.
“Rather than insisting on being right or blaming others for a mistake, leaders should consider alternative viewpoints and be willing to accept new information, even if it contradicts their current beliefs,” the article states.
u/codeegan wrote in their post that truck drivers only used what they called “the horrible system” for the final leg of their journey.
“The problem is that every time you don’t follow a route, an alert is sent to management,” they wrote. “Early on in using Terrible, system managers found a way to turn off these warnings.”
When a new manager started, u/codeegan wrote that he didn’t listen to truck drivers who told him the system offered the longest routes.
“After six months, he states that drivers will be contacted if we continue to not comply with Terrible System routing,” the post reads. “Drivers don’t listen. A few days after this announcement, a passenger is texted.”
When u/codeegan made their next delivery, they challenged their colleagues to use the system for a trip that typically lasted 45 minutes. However, with the company’s system, it took the truck driver 125 minutes to get to his destination.
“I’m arriving and timed out,” they wrote. “Rejected and that costs [the] Company $1,000 for the concrete, not to mention 20 gallons of fuel that I burned. Second and third truck are the same. The fourth truck was stopped [a weigh station] and the company was fined $500.”
u/codeegan wrote that the customer was upset and called his manager asking to speak to him.
“I tell him we followed the terrible system routing as instructed and he can easily verify that,” said u/codeegan. “The next day, a sign is posted in the break room stating that drivers should use professional discretion in choosing the best/fastest route to work.”
Readers went to the comments section to support u/codeegan.
“Nothing like a big hit in the wallet to get their attention,” wrote one Redditor.
Another sarcastically wondered what employees would do without a manager, to which one commenter wrote, “We’d sort of get by without them.”
“Common sense means nothing until it bites someone’s wallet,” read one comment. “Well done.”
“I have to love how the manager couldn’t even face your team to correct his mistake,” wrote one Redditor. “Bad leadership.”
In the comments section, u/codeegan wrote that the manager was not directly affected by this particular incident, but he was fired along with four others following a company review.
news week contacted u/codeegan for further comments.
Other employees have shared their stories on the Malicious Compliance forum.
One wrote that they stopped working outside their hours when they learned they weren’t paying overtime.
Another employee wrote that a customer frequently complained that their milkshake wasn’t “milky” enough, and to fix the problem they filled the blender with milk and just a tablespoon of ice cream.
One man wrote that a disgruntled customer tried to pay her bill with pennies, but she couldn’t leave until all the coins were counted. The customer finally gave in and paid her bill in cash.
https://www.newsweek.com/trucker-praised-costing-company-over-1500-following-terrible-rule-1707908 Trucker was praised for costing the company over $1,500 after the “terrible” rule