Experts say passengers should know their rights when airlines delay or cancel flights.
Under federal law, airlines that cancel flights are required to make cash payments to customers who choose not to travel, said Scott Keyes, founder of Scott’s cheap flights.
“You may have to call the airline and request that you get that cash refund instead of the voucher,” Keyes said.
Customers should also be cautious when looking for cash refunds on airline websites, he said.
“An airline may send you an email saying, ‘We’re sorry your flight has been cancelled. If you no longer wish to travel, click here. We’ve already processed your travel voucher,'” Keyes said. “You don’t have to click there and accept this travel voucher.”
According to the Department of Transportation, consumers are entitled to a refund if an airline “made a significant schedule change” or “significantly delays a flight.”
However, if those delays or flight schedule changes cause travelers to miss hotel check-in or rental car pickup, airlines don’t have to pay those bills.
Emily Kaufman, Founder and CEO of The Travel Momsaid insurance should help cover those expenses.
“In these challenging times, you can choose travel insurance because it covers things like travel delays or cancellations, travel disruptions, lost or stolen luggage,” she said. “It really has a big payoff.”
Regardless of the situation, major airlines typically do not charge change fees, allowing travelers to adjust their flights for any reason. However, if a new flight is more expensive, customers must pay the difference.
Editor’s note: This was originally published on July 5, 2022.
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https://abc7.com/flights-flight-delays-air-travel-airlines/12021022/ What you should know if your flight is canceled or delayed