Workers fired for not charging ‘wealthy’ customers: ‘$1 at most’

An employee at a “major restaurant chain” shared his story on social media of how he was fired for creating a “hostile work environment” after failing to charge “wealthy” customers.

Posted on Reddit’s popular r/MaliciousCompliance, a restaurant worker using the username u/Turkaram shared his story and received over 10,000 upvotes and 500 comments on his post.

The original poster (OP) began their story by explaining that the restaurant they used to work at — which can be seen in “every mall in the United States” — is in one of the “more affluent” parts of the country. Many of these “affluent” customers had specific requests regarding the way they wanted their food.

“There were some odd regulars (like the one lady who wanted a Caesar salad with no dressing but wanted 3 whole lemons to squeeze on the salad) but 99% of the time they asked for rigatoni instead of penne in a dish or red Onion instead of yellow on a burger or something,” u/Turkaram wrote.

At work, waiters had to charge a fee for every change made to the food. Typically these fees were small, in the neighborhood of 10 to 15 cents.

Worker fired for creating a hostile work environment
Above is a boss firing an employee. Posted on Reddit’s r/MaliciousCompliance forum, a restaurant worker shares his story of how he was fired for creating a “hostile work environment” after waiving small fees for “wealthy customers.”
Bojan89/iStock/Getty Images Plus

They wrote: “As a waiter, you should know all the extras, but with the menu running about 26 pages, it was daunting enough just to remember what we even had an extra 15 cents on a $200 tab, especially if you’re at the weed and you’re pretty sure the host community wants you to have a nervous breakdown.

“Not only that, but because rich people tend to be the stingiest [motherf**kers] you will ever meet we would never charge you because if you did you would complain immediately. And the restaurant’s policy was essentially, “The customer is always right,” no matter how wrong they were. We even had regular scammers ordering the ‘wrong thing’ and then complaining and getting a whole free meal EVERY FUCKING TIME,” they continued.

During one of the OR shifts, a customer asked for a change in their meal. As usual they didn’t charge them the extra fee. They have been doing this for years since other managers told them not to charge extra as the customer could complain and end up getting their entire meal for free.

However, the OP wrote that the restaurant had recently hired a new manager whom they referred to as “Brad”. He snapped at the clerk for not charging. Although the OP explained the reasoning to him, he ignored it and said that if they continued not to charge, they would be contacted.

“When the next table (a party of seven with a bill of around $500) changed literally every dish, I added the extras (which totaled at most $1). When I threw in the check, they freaked out about all the extras (although I informed them of the charge when I placed the order, the detailed receipt looked so much stricter) and demanded to speak to the manager,” the clerk wrote.

The OP decided to ask Brad for help with the angry customer. In the end, Brad had to waive that customer’s entire bill when they complained. After a month of charging complaints, he stopped charging. The OP revealed that while they were on leave they “were suspected of creating a hostile work environment”.

news week contacted u/Turkaram for comment.

news week has published several articles on Jobs, including a woman supported for reporting her co-worker who ransacked her purse, a housewife slammed online for refusing to work after her husband’s pay cut, and a boss slammed for granting a new employee non-refundable leave.

How to deal with your emotions after getting fired from a job

Being fired from a job can be tough and it can evoke a lot of emotions. According to Indeed, here are some tips to help you get over a layoff:

  • Embracing whatever emotions you are feeling can help you accept what happened and move you towards a better future.
  • Make sure you take time for yourself and take care of your physical and mental health while looking for new jobs.
  • Focus on the positives and not the negatives.
  • Set new goals for yourself, both professionally and privately. Also, reassess your wants and needs within your career.
  • Try to take a break from social media as it might affect the way you think.

Redditor reactions

“Putting together an entire $500 menu because of a problem over a dollar? [What the f**k],” wrote u/Giraffe6654.

“You were right and proved them wrong and got fired. Yes, that sounds about right,” said u/Content-Rhubarb1757.

U/Day_psycho commented, “I’m sorry but this restaurant is just insane to bow down to their customers like that. When a party is willing to shell out $500 for food but freaks out over just an extra dollar in surcharges for replacements, they’re wrong on more than one count. I would never compensate a $500 follower for someone obsessed with $1. Terrible business practice. I hope total chaos erupts in this establishment.”

“Well… Since you’ve been fired, your next task should be to go in there, order yourself a meal and give Mr. ‘Hostile Work Environment’ a big stink about how they got your order wrong, charged you and served you do you have stale bread, whatever you can find to complain about,” suggested u/FalseGiggler. Workers fired for not charging ‘wealthy’ customers: ‘$1 at most’

Rick Schindler

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